Turns out they really do bend over backwards to help you out. Buying a car takes a billion years, especially when you're supposed to eat every couple of hours and you have a couple of kids with you (and they need to eat too).
Otherwise it was a very positive experience. Most positive of all is the fact that we no longer have to drive our dang Jetta that has caused so much grief. Hooray!
So yeah, it's a much bigger and nicer car, but our payments only went up about $25 per month. Can you believe it? It's an '08 Toyota 4Runner, with 31K miles. I'm thinking of naming it Goldie. :)
If anyone is interested, they have a referral bonus. That means if anyone buys a car from Pete at Brent Brown in Orem and tells him that the Websters sent them, we get a check for $100. Woo hoo!