About a year ago I used the insurance on my phone to replace my current/broken one, added Brent to my account, and upgraded my plan to have a family shared plan. This wasn't all done at the same time, but over a couple of months, my complaints with Verizon grew and I felt completely dissatisfied with the level of service that they gave me.
Fast forward to last week when I decided to give them one more shot and ask about some issues. I spent 36 minutes on the phone with one of the nicest customer service people I have ever spoken to. She was incredibly helpful, friendly, and sympathetic, and it made the experience totally positive.
Because of her advice and help, I decided to both change my plan (1-year contract requirement, but I get a special price because my current contract is almost over) and upgrade my phone (2-year contract requirement if I want any kind of a good price).
So Wednesday I called and talked to another very helpful and friendly CSR and asked the couple of final questions. Again - a completely positive experience.Although they can do phone orders, the rep from last week suggested I go online because I would get an online discount and not have to deal with a sales person.
So I went online and ordered a nice new phone. And because of the "new every 2" deal and the 2 year contract and the online discount, I got the phone for free.
I checked my email in the afternoon and there was a notification that it had already been shipped. It was here yesterday. Isn't it purty?
I called today and changed my plan and added texting. I figured if my friend wouldn't stop texting me then I might as well get a plan. But I found out that the text plan includes 250 picture messages and I'm elated! The new phone has a great camera and now I can stop worrying about my broken camera for a while. Yay! :)
Needless to say, I am a once-again-happy customer of Verizon.